bet22 Privacy Policy — Your Data, Protected

1 Introduction

This Privacy Policy explains how bet22 ("we", "us", "the Platform") collects, uses, stores and protects the personal data of players who register and use the bet22 platform. bet22 is committed to handling your personal information responsibly and transparently.

By registering on bet22 and using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not register or continue using the platform. This policy applies to all players accessing bet22 from Bangladesh and covers all services offered on the platform, including sports betting, live casino, exclusive games and payment processing.

2 Data We Collect

bet22 collects personal data in two ways: information you provide directly when registering and using the platform, and information collected automatically through your use of the platform. We collect only what is necessary to operate bet22 and serve you effectively.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or health information unless specifically required for responsible gaming purposes and with your explicit consent.

3 How We Use Your Data

bet22 uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. The primary purposes for which we use your data are:

• Account Management: To create, maintain and manage your bet22 account, including processing your registration and verifying your identity.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad and Rocket, and to maintain accurate transaction records.
• Platform Operation: To deliver the games, betting markets and other services available on bet22, and to personalise your experience where appropriate.
• Customer Support: To respond to your queries, resolve disputes and provide assistance when you contact our support team.
• Fraud Prevention: To detect, investigate and prevent fraudulent activity, money laundering and other illegal conduct on the platform.
• Responsible Gaming: To monitor betting patterns and identify players who may be at risk, and to apply responsible gaming tools where necessary.
• Legal Compliance: To comply with applicable laws, regulations and requests from competent authorities.
• Marketing Communications: To send you promotional offers and updates about bet22, but only if you have opted in to receive them.

bet22 does not use automated decision-making processes that produce legal or similarly significant effects on players without human review. If your account is flagged by our automated fraud detection systems, a member of our team will review the case before any action is taken.

4 Legal Basis for Processing

bet22 processes your personal data on the following legal bases, depending on the purpose of the processing:

• Contract Performance: Processing necessary to fulfil our obligations to you as a registered player — including account management, payment processing and service delivery.
• Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering regulations and age verification requirements.
• Legitimate Interests: Processing necessary for our legitimate business interests, including fraud prevention, platform security and responsible gaming monitoring, where these interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, such as sending marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Data Sharing and Third Parties

bet22 does not sell your personal data to third parties. We may share your data with carefully selected third parties only where necessary and only for the purposes described in this policy. The categories of third parties with whom we may share your data are:

• Payment Processors: bKash, Nagad and Rocket receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity Verification Services: Where required, we may share identity documents with third-party verification providers to confirm your age and identity in compliance with our legal obligations.
• Fraud Prevention Services: We may share data with fraud detection and prevention services to protect the platform and its players from financial crime.
• Technology Providers: Service providers who support the operation of the bet22 platform, including hosting, analytics and customer support tools, may process data on our behalf under strict data processing agreements.
• Regulatory and Legal Authorities: We may disclose your data to competent authorities where required by law, court order or regulatory obligation.

All third parties with whom bet22 shares personal data are required to handle that data securely and in accordance with applicable data protection standards. We do not permit third parties to use your data for their own marketing purposes.

6 Cookies and Tracking Technologies

bet22 uses cookies and similar tracking technologies to operate the platform, improve your experience and analyse how the platform is used. A cookie is a small text file placed on your device when you visit bet22. Cookies help us remember your preferences, keep you logged in and understand how players interact with the platform.

The types of cookies we use include:

• Essential Cookies: Required for the platform to function. These cannot be disabled as they are necessary for core features such as login sessions and payment processing.
• Performance Cookies: Help us understand how players use bet22 by collecting anonymous usage data. This information is used to improve the platform.
• Functional Cookies: Remember your preferences and settings to provide a more personalised experience on bet22.
• Analytics Cookies: Allow us to measure the effectiveness of our platform and identify areas for improvement.

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the bet22 platform. Continued use of bet22 after being informed about our cookie use constitutes your acceptance of essential cookies.

7 Data Retention

bet22 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting and reporting requirements. The specific retention periods that apply to different categories of data are determined by the nature of the data and the purpose for which it is held.

• Account data is retained for the duration of your registration on bet22 and for a period of at least five years following account closure, in accordance with anti-money laundering regulations.
• Transaction records are retained for a minimum of five years from the date of the transaction.
• Support communications are retained for two years from the date of the last interaction.
• Technical and usage data collected via cookies is retained for up to 13 months.

When personal data is no longer required, bet22 will securely delete or anonymise it. Anonymised data may be retained indefinitely for analytical purposes as it can no longer be used to identify you.

8 Your Rights

As a bet22 player, you have rights in relation to your personal data. bet22 is committed to respecting and facilitating these rights. Your rights include:

• Right of Access: You can request a copy of the personal data bet22 holds about you at any time.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to have it corrected. You can update most account information directly in your account settings.
• Right to Erasure: In certain circumstances, you can request that bet22 delete your personal data. Note that we may be required to retain certain data to comply with legal obligations even after an erasure request.
• Right to Restrict Processing: You can request that bet22 restrict the processing of your data in certain circumstances, for example while a dispute is being resolved.
• Right to Object: You can object to the processing of your data where we rely on legitimate interests as the legal basis, including for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting prior processing.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe. We may need to verify your identity before processing your request.

9 Security Measures

bet22 takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the bet22 platform.
• Encrypted storage of sensitive data, including passwords, which are stored as hashed values and never in plain text.
• Access controls that restrict data access to authorised personnel only, based on the principle of least privilege.
• Regular security assessments and penetration testing of the bet22 platform.
• Monitoring systems that detect and alert on suspicious access patterns or potential security incidents.
• Staff training on data protection and security best practices.

While bet22 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your data safe — please use a strong, unique password for your bet22 account and never share your login credentials with anyone.

10 Children and Minors

bet22 is strictly an adult platform. Our services are not directed at or intended for use by anyone under the age of 18. We do not knowingly collect personal data from minors. If you are under 18, you must not register on or use bet22.

If bet22 becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on bet22, please contact our support team immediately at [email protected].

11 Changes to This Privacy Policy

bet22 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how we handle your personal data, bet22 will make reasonable efforts to notify registered players via the contact information held on their account. However, we recommend reviewing this page periodically to stay informed of the current policy. Continued use of bet22 following any update constitutes your acceptance of the revised Privacy Policy.

12 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way bet22 handles your personal data, please get in touch with our support team. We take all privacy queries seriously and will respond as quickly as possible.

You can reach us at: [email protected]

For data access or deletion requests, please include your registered mobile number and a brief description of your request so we can locate your account and process your query efficiently. For further information about your rights and obligations as a bet22 player, please also review our Terms and Conditions and Responsible Gaming pages.